General Data Protection Regulation (GDPR) – Small Business Support NW
1.1 What data does Small Business Support Collect?
When an enquiry or booking is placed via www.smallbusinesssupportnw.co.uk we ask for the following personal information to respond to your enquiry;
We also hold an account on Facebook. When an enquiry is made via this social media outlet we may ask for the following details to respond to your enquiry;
Bookings are completed via telephone. The following information is collected in order to process your booking and receive payment.
Contact Phone Number
For marketing, research and analysis we also receive your IP Address, the length of time spent on the site and the pages/information accessed and error information. Cookies are also used third parties on our website and social media platforms.
1.2 How Do We Collect This Data?
The data you have chosen to supply us with online is submitted through our website (www.smallbusinesssupportnw.co.uk) to our email account. Information is then stored on our email.
Information sent to us via Facebook will be forwarded onto our email address account.
Your address and contact information are collected via telephone for the booking in of my business service.
1.3 Why Do We Collect This Data?
We require your name, email address and telephone number to contact you regarding your enquiry.
We collect details of your IP Address, website usage and cookie information for marketing, research and analysis as well as to improve the user experience.
1.4 Do We Share This Data?
We do not share or sell your name, email address, telephone number, address or payment details with any third parties.
Your IP Address, website usage and cookies information are shared with Google Analytics and third parties for marketing, research and analysis.
2. Using Your Data for Marketing Purposes
2.1 Opting In
We currently do not send any marketing or promotional emails. We would require your permission to do so.
There is no need to opt out of marketing or promotional emails as we do not operate an email list.
3. How Do We Keep Your Data Secure?
3.1 Data Stored Digitally
Personal information collected during the enquiry process from our own websites and is sent to our email server. Information collected via our social media outlets is stored on Facebook or Messenger who employ their own security measures, details of which can be found on their own sites.
The information collected during the payment process is inputted into a card machine and not kept digitally.
The IP Address and website usage information is stored via Google Analytics and third parties, who have their own security policy.
Devices in our possession that have access to our Email and Facebook and LinkedIn account are as follows;
Lenovo Desktop and Laptops – Password protected
We employ password security on all our devices and accounts.
3.2 Data Stored as A Hard Copy
Booking information including personal details and contact information is stored within locked premises at the registered business offices. This is accessed by key personnel only to contact you about our service agreement. This is stored for 12 months before being securely destroyed.
Receipts for payments are printed from the card machine and do not include full payment details. This is stored for 12 months before being securely destroyed.
4. Requesting A Copy of The Data We Hold
4.1 The Process
You can request a copy of all the data we currently hold on file for you. We are legally required to provide this to you free of charge and within a month of the original request.
5. Requesting We Delete All Data We Hold
5.1 The Process
If you want us to delete and destroy all information we have on file, we are legally required to do so should you request it.